Consumer Protection Act

The following applies to how Annique Rooibos Consultants may contact clients, in accordance with the Consumer Protection Act, 2008 (CPA).

When clients may not be contacted

Clients may not be contacted during the following times:

• Sundays or public holidays;
• Saturdays before 09:00 and after 13:00;
• Weekdays before 08:00 and after 20:00.

These restrictions are statutory requirements under the CPA and must be strictly observed at all times.

Should a client be contacted during any time not mentioned above, the client reserves the right to instruct the Consultant not to contact them again, and the Consultant must refrain from any further contact.

A Consultant must

• Respect a client’s privacy by calling at a time that is convenient, and safeguard the client’s personal information.
• Provide accurate and truthful information regarding the price, quality, quantity, performance, and availability of their product or service.
• Offer a written receipt in a language the client can understand.
• Offer a complete description of any warranty or guarantee.

Cooling-off and right to cancel

In terms of section 16 of the CPA, where a transaction results from direct marketing, clients may cancel the transaction, without penalty, by giving written notice within five business days of the later of (a) the date the transaction was concluded, or (b) the date the goods were delivered. Written notice may be provided electronically by email or other electronic communication to Annique customer care at info@annique.com. This right does not apply to transactions voluntarily initiated by clients through our online store.

Industry best practice (DSA guidelines)

As a Consultant, you should expect a DSA member company to:

• Provide you with accurate information about the company’s compensation plan, products, and sales methods.
• Describe the relationship between you and the company in writing.
• Be accurate in any comparisons about products, services or opportunities.
• Refrain from any unlawful or unethical recruiting practices and exorbitant entrance or training fees.
• Ensure that you are not just buying products solely to qualify for downline commissions.
• Ensure that any materials marketed to you by others in the sales force are consistent with the company’s policies, are reasonably priced, and have the same return policy as the company’s.
• Require you to abide by the requirements of the DSA Code of Ethics.
• Safeguard your personal information.
• Provide adequate training to help you operate ethically.
• Base all actual and potential sales and earnings claims on documented facts.
• Encourage you to purchase only the inventory you can sell in a reasonable amount of time.
• Have reasonable start-up fees and costs.